Our aim is to provide an e-commerce website that sells quality products to cook paella and another healthy recipes.
We despatch all goods as soon as posible and with the lowest prices. If for any reason we envisage a delay we will email you and advise of the situation and you will be given the choice of waiting for the stock to arrive or a refund.
We are happy if you need your order to be shipped to a different address for example if you are sending someone a gift or if it is more convenient to have the parcel delivered to your work address. Please complete the shipping address you require in the checkout procedure. Delivery charges (if applicable) will be charged based on the shipping address you have entered.
For orders placed on our website we can process payment through:
- Bank transfer.
- Credit or Debit card (Visa, Mastercard, 4B, American Express). ONLY IN EUROPE.
- Paypal (2% additional charge)
For payment by credit or debit card we use a secure payment processing system used by many online retailers. This facility enables both you the customer to have added protection over your credit card details and us the seller to know that that the payment is processed thoroughly.
Orders will only be processed for despatch once cleared payment has been received.
Delivery costs vary depending on the size, weight and destination of the order. This will be calculated at the checkout before to confirm an order.
Our rates in Spain (not islands) are:
Our rates in European Union are:
We aim to dispatch all goods within 1-2 working days of receiving your order and cleared payment in mainland Spain and Portugal. In islands take about 2 additional days.
Most orders arrive within 4-10 business days.
Order usually arrives within 7-21 business days, depends on the country.
If for any reason we envisage a delay we will email you and advise of the situation.
If you have special delivery directions or the telephone number may be helpful to the postman or delivery driver and therefore please ensure you leave details in the appropriate field in the checkout section.
Full valid post codes are required for every order. We will not send any orders without one. If you provide an incorrect address, including the postcode, we do not accept any responsibility for a failure of an order to arrive or any costs involved in redirecting that order.
We strive to dispatch orders for items in stock on the same day if they are received before 12:00am (from Monday to Friday). Because delivery is handled by outside contractors we cannot guarantee delivery although we use our reasonable endeavours to ensure delivery on the date requested.
For overseas delivery time information, you can send us a message (contact us).
If you order a paella pan bigger than 130cm, these can take some days, email us for more information.
If you place an order and decide to cancel please contact as soon as possible. If the order has not been dispatched we will process a full refund immediately.
If the order is in transit we will do whatever we can to get the parcel back to us at no cost, however if this is not possible then you will be solely responsible for the delivery cost and delivery arrangements of the order. If you refuse your order / delivery when it arrives, you will also be responsible for the delivery cost of which will be deducted off your refund.
If you have received your order and it is not as you expected please contact us within 7 days of the item being delivered to advise us that the order will be returned. You will be solely responsible for the return posting and packing charge and arranging your own collection/delivery of the product. Please notify Paellaclick, when the return parcel is expected to arrive.
Paella pans bigger than 130cm can´t be returned except if it´s faulty.
Please obtain a proof of posting of all returned items in case they get lost on the way back to us as we can only process the refund once the item is back at our premises.
You will be fully refunded when the returned product is on our premises and is in a resalable condition. If the returned product is not in its original manufacturers undamaged packaging or has been used then a refund will be not be processed.
If the item has been damaged in transit please keep the damaged item and its packaging until we can confirm that we have all the information required to process the replacement. We may in certain cases request digital photos be emailed to us to indicate the damage to speed up the process of sending a replacement and to avoid sending broken items back to us.
Please contact us as soon as you have opened the parcel and in any case within 24 hours of receipt and we will arrange a replacement. We will be happy to replace the item as quickly as possible in order that the customer is 100% satisfied with their purchase.
If you receive your item and it is not working correctly please contact us as soon as possible and we will arrange for the item to be returned and replaced.
If your item develops a fault after a period of use but within the guarantee period please contact either us or the manufacturer and we will advise on how to get a replacement
Paellaclick have the right to change the Refund Policy at any time.